Browsing All Posts filed under »Misc«

Meaningful use for your nurses

September 14, 2014

0 Klas blogs about your EHR EPIC and CERNER seem to be gaining on the others Cerner just bought Siemens IT including its Soarian products

Some ideas on the future of healthcare

April 28, 2013


Thinking about how nursing leadership fits in… sometimes you dont improve something you totally rebuild it forbes: big-brains-are-working-on-small-things

Article: Take the Lead!

February 8, 2013


Take the Lead!

Another way to avoid bias: find a collaborator who DOESN’T think like you

August 11, 2012


Microsystems for Patient Safety

July 12, 2012


This post will be the first of several about leadering microsystems and how this can lead to a resilient, high performing clinical area. A microsystem is the smallest functioning unit of a system (Quinn as cited in Godfrey, Nelson, Wasson, Mohr, & Batalden, 2003). This theory applied to healthcare defines clinical microsystems as the foundations of healthcare. […]

The Psychologist’s View of UX Design

April 14, 2012


The Psychologist’s View of UX Design.   Key points: In design, users often ask for things that are not good for them People cant multitask People make mistakes People’s memories degrade quickly: don’t ask them what they do, watch them doing it!

Your call is important to us. Current wait time is 25 minutes!

January 29, 2012


I find being on the receiving end of scripting when I call a tech support line to be very frustrating… there also seems to be a backlash against scripting based on the new Ally bank commercial. Customer service trends seem to be on straight talk and personal service. In healthcare there should be employee training […]