Browsing All Posts filed under »Engagement«

Re-posted from Safety Dog Blog

April 12, 2013


I do not post duplicate posts on my blogs but i felt this one was a true crossover and would have value from being posted there and here. I am currently taking a course called “Mind Brain Health and Education” offered at the Harvard University Extention School (great courses if you are interested in learning […]

INC realizes hospital culture is key. When will we?

March 17, 2013


Culture is a hot topic in business these days.  Are the employees happy? Do they enjoy their jobs? Most likely the service you get from them will be the same and you will be happy with the experience. What about healthcare? A quote from the movie Escape fire “when medicine became a business we lost […]

What’s the most important part of the patient experience?

February 4, 2012


We want 100% of the patient experience to be fantastic. But while we endeavor to achieve that, what is the most important part of the encounter with your hospital? Daniel Kahneman talks about the “experiencing self” vs the “remembering self” to give us insight. The remembering self has the voice. How do we influence the […]

Nurses hate change…or do they?

September 25, 2011


Whenever a project fails one will inevitably hear a comment about how the nurses, especially older ones, never want to change.  While this may provide some momentary comfort to the leaders of the initiative, it’s an untruth.  If we look at the hospital environment today, it is full of complexity. Those who do not like […]

Pocket Picking isn’t Profitable

April 7, 2011


In light of all the recent news about RIFs and cuts for government workers’ and healthcare workers’ compensation across the nation I thought I would share some Jeffrey Pfeffer wisdom. In his 2007 book “What were they thinking: Unconventional wisdom about management,” Jeffrey Pfeffer devotes a chapter to reductions in labor.   Entitled “Stop picking employees […]