Browsing All Posts published on »August, 2012«

RCA : the true roots

August 29, 2012

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Root Cause Analysis:  How Well Do We Tackle the Latent Management Factors? http://magazine.nationalpatientsafetyfoundation.org/blog/root-cause-analysis-how-well-do-we-tackle-the-latent-management-factors/ Best Quote: “everything rises and falls with leadership…. We know that errors become visible at the sharp end, but they almost always start with the blunt end.”

Another way to avoid bias: find a collaborator who DOESN’T think like you

August 11, 2012

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