What’s the most important part of the patient experience?

Posted on February 4, 2012

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We want 100% of the patient experience to be fantastic. But while we endeavor to achieve that, what is the most important part of the encounter with your hospital?
Daniel Kahneman talks about the “experiencing self” vs the “remembering self” to give us insight. The remembering self has the voice.
How do we influence the patient story? Hint: moments are lost in favor of the ending

What’s the evidence: Why listen to Danny? He’s a psychologist who won a nobel peace prize for economics.