Browsing All Posts published on »February, 2012«

High performance: peform-debrief-perform-debrief

February 27, 2012

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Debriefing is the concept behind safety huddles, shift handoff, post code review, end of shifts and post-never-event reviews. Debriefing is an intentional reflection of what went well and opportunites for improvement. Its main purpose is to build shared mental models among team members (building common understandings) and creating agreements for future success (an action plan […]

What’s the most important part of the patient experience?

February 4, 2012

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We want 100% of the patient experience to be fantastic. But while we endeavor to achieve that, what is the most important part of the encounter with your hospital? Daniel Kahneman talks about the “experiencing self” vs the “remembering self” to give us insight. The remembering self has the voice. How do we influence the […]