Browsing All Posts published on »January, 2012«

Your call is important to us. Current wait time is 25 minutes!

January 29, 2012

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I find being on the receiving end of scripting when I call a tech support line to be very frustrating… there also seems to be a backlash against scripting based on the new Ally bank commercial. Customer service trends seem to be on straight talk and personal service. In healthcare there should be employee training […]